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IT Butler: Your Trusted Partner
in IT Consulting for ISO 20000

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ISO 20000 Certification

ISO/IEC 20000 is the international standard for IT service management systems. The standard identifies and manages key processes related to the efficient delivery of information technology services to meet customers’ business needs.

Plan

Establishing, documenting, and agreeing on the SMS. The SMS includes the policies, objectives, plans, and processes.

Do

Implementing and operating the SMS for the services' design, transition, delivery, and improvement in our strategies.

Check

Monitoring, measuring, and reviewing the SMS and the services against the policies, objectives, plans, and service requirements and results.

Act

Taking actions to improve the performance of the SMS and services continually and acting upon them for implementation.

Benefits of ISO 20000

Your company can benefit from ISO 20000 by measuring its IT service management, enhancing its offerings, proving it can satisfy client needs, and establishing a structure for an impartial evaluation.
IT Butler recognizes and provides consulting on the international standard for IT service management quality. IT Butler stresses on the importance of assessing the degree of quality-of-service and delivery to make sure that performance satisfies requirements. IT Butler asserts that the process of implementing ISO 20000 is quite intricate and demands excessive amounts of time and resources for which our professional experts are always ready to help

The following are some of the most popular advantages of ISO 20000 certification for service providers:

It allows for competitive differentiation by showcasing dependability and high service quality

It grants access to important markets since many public sector organizations require their IT service providers to exhibit compliance with ISO/IEC 20000

Staying Ahead of Attackers
ISO 20000 helps you comply with various data protection regulations and laws.
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Certification can be a differentiator in the market, giving you a competitive edge and instilling confidence in your clients and stakeholders.

Enhanced Security

Achieving ISO 20000 certification demonstrates your commitment to maintaining the highest information security standards. Adopting business continuity and disaster recovery plans, along with the principles of DevSecOps, further ensures a comprehensive and adaptive security strategy. In essence, an organization’s commitment to continuous improvement and alignment with industry best practices is fundamental to achieving and maintaining enhanced security within the ISO 20000 framework.Endpoint security, secure configuration management, and identity and access management (IAM) contribute to fortifying the overall security posture. Additionally, continuous employee education through security awareness training, integration of threat intelligence, and adherence to audit and compliance monitoring bolster the organization’s resilience against cyber threats
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Gap Analysis

Gap Analysis

Before embarking on the ISO 20000 journey, we conduct a thorough gap analysis to identify your organization’s current information security status and areas that need improvement.
Implementation Plan

Implementation Plan

Based on the gap analysis, we develop a tailored implementation plan that outlines the steps your organization needs to take to meet ISO 20000 requirements.
Training and Awareness

Training and Awareness

Ensuring that your team is well-versed in information security is crucial. We provide comprehensive training programs to raise awareness and build a security culture.

Six Cornerstones of Successful ISO 20000 Projects

ISO 20000 is primarily concerned with Service Support and Service Delivery of the Information Technology function. The three key objectives are: To align IT services with the current and future needs of the business and its customers. To improve the quality of the IT services delivered.

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Two Components of ISO 20000

The two components of ISO 20000 are the IT Service Management Specification (ISO 20000-1) and the Service Management Code of Practice (ISO 20000-2). Regardless of size or industry, any organization can adopt the standard; nevertheless, it is especially useful for external and even outsourced IT service providers and internal IT service providers like information technology departments.
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Key Processes

Key Processes

ISO/IEC 20000 is your compass for effective IT service management. At IT Butler, we seamlessly integrate our ISO/IEC 20000 expertise to ensure your IT services are efficient and transformative.
Service Delivery Excellence

Service Delivery Excellence

Efficiency is the cornerstone of service delivery. ISO/IEC 20000 guides us in ensuring your services are not just delivered but delivered with excellence and meeting customer needs.

Relationship Management

Relationship Management

In the digital age, relationships matter. We help you build and maintain positive relationships with customers and stakeholders, leveraging ISO/IEC 20000 as a tool for nurturing these connections.
Incident Management Mastery

Incident Management Mastery

In the face of challenges, effective incident management is crucial. ISO/IEC 20000 equips us to handle incidents precisely, minimizing their impact on your business operations.

Round-the-Clock Monitoring

Threats don’t adhere to a 9-to-5 schedule. Our monitoring is 24/7, ensuring that your business is protected at all times.
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Certification

Who Requires ISO 20000 Certification?

Achieving ISO 20000 certification can help your organization improve its services, create a framework for independent assessment, and demonstrate an ability to meet customer requirements. It also gives your organization a competitive advantage, as it demonstrates your reliability and high quality of service:

Organizations seeking services from service providers and requiring assurance that their service requirements will be fulfilled

An organization that requires a consistent approach by all its service providers, including those in a supply chain.

A service provider that intends to demonstrate its capability for designing, transitioning, delivering, and improving services that fulfill service requirements.

Service provider to monitor, measure, and review its service management processes and services.

A service provider to improve the design, transition, delivery, and improvement of service services through effective implementation.

Fortified Security

ISO 20000 certification isn’t just a badge; it’s a testament to your commitment to maintaining quality IT service management standards. Your data is your fortress, and ISO 20000 helps fortify its walls.

Competitive Edge

ISO 20000 certification is a powerful differentiator in a landscape where trust is paramount. It's not just compliance; it's a market advantage that instills confidence in your clients and stakeholders.

Regulatory Harmony

Navigating the labyrinth of data protection regulations can be daunting. ISO 20000 ensures you're not just compliant; you're in harmony with the evolving regulatory landscape.

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Your Comprehensive IT Consulting Partner

In choosing IT Butler, you’re not just selecting a service provider; you’re gaining a partner invested in the secure evolution of your organization. Our comprehensive IT consulting services and mastery of ISO 20000 and ISO/IEC 20000 make us the cornerstone of your digital resilience. Today’s digital landscape demands more than compliance; it requires a proactive commitment to security. Contact us now, and let’s embark on a transformative journey together. Your information security is not just our priority; it’s our passion. At IT Butler, we’ve got you covered.
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Vulnerability Assessment and Penetration Testing

Governance, Risk, and Compliance (GRC)

ISO Consultancy

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